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Communication Bundle
Bundle Description
Communication is a skill you use every day. When done well, you can quickly exchange ideas, instructors, or other information with the people you interact with. However, some common barriers can cause misunderstanding and make it difficult to reach a common understanding. This series of courses explores the skills needed to communicate effectively, whether you are at work or home. Included in this bundle are nine courses regarding communication.
Bundle Objectives
- Describe different forms of communication
- Understand the communication process and the importance of feedback
- Describe strengths and weaknesses of different communication mediums
- List guidelines for effective verbal communication
- List guidelines for effective written communication
- Describe nonverbal communication
- Explain the importance of listening skills for effective communication
- List tips for effective workplace communication
Bundle Duration
12 hours
Audience
New industry professionals, technologists, college students, and high school students
Requisite Knowledge:
None
Introduction to Communication
Course Description
Effective communication takes work. In this course, you’ll discover the different forms of communication as well as common barriers to effective communication. You’ll also learn about the communication process and responsibilities of both the sender and receiver. Finally, you’ll find out about the importance of feedback and different forms of noise.
By the end of this course, you will be able to:
• Define communication
• List the three forms of communication
• Identify barriers to communication
• Describe the communication model
• Understand the responsibilities of the sender and receiver
• Understand the importance of feedback
• Identify forms of noise
Course Duration
54minutes
Target Audience
Managers, supervisors, engineers, technicians, or any individual working directly with this equipment or product
Requisite Knowledge
None
Effective Communication
Course Description
Effective communication is a must at work and at home. In this course, you’ll discover what effective communication is and why it’s important. You’ll also find out how to choose the correct medium for your message based on the medium’s strengths and weaknesses. Finally, you’ll learn the process for constructing effective verbal and written messages.
By the end of this course, you will be able to
• Define effective communication
• Understand the consequences of miscommunication
• Match the choice of medium to your message’s content
• List the strengths and weaknesses of verbal communication
• Identify when to use verbal communication as the medium for your message
• List the strengths and weaknesses of written communication
• Identify when to use written communication as the medium for your message
• Describe the process for constructing clear verbal and written messages
Course Duration
54 minutes
Target Audience
Managers, supervisors, engineers, technicians, or any individual working directly with this equipment or product
Requisite Knowledge
None
Verbal Communication
Course Description
Verbal communication is the most popular form of communication. In this course, you’ll discover the different approaches to communication and how to communicate effectively face to face, over the phone, and in a videoconference. You’ll also learn how to leave a clear and concise voicemail.
By the end of this course, you will be able to
• Identify the different approaches to communication
• Describe how to communicate effectively face-to-face
• Understand how paralanguage affects verbal messages
• List ways to engage your listeners
• Describe how to communicate effectively during a phone conversation
• Understand how to leave a clear and effective voicemail
• Describe how to communicate effectively during a conference call
Course Duration
60 minutes
Target Audience
Managers, supervisors, engineers, technicians, or any individual working directly with this equipment or product
Written Communication
Course Description
Sometimes writing communicates your message more clearly than the spoken word. In this course, you’ll learn guidelines that help you create an
By the end of this course, you will be able to
• Understand how to construct a clear written message
• List guidelines for making your message easy to follow
• Describe the guidelines you need to consider when choosing your words
• Identify common grammar mistakes
• List common spelling errors
• Understand the need for editing
• List additional guidelines for writing business letters and memos
• Understand when to use email
• Understand email etiquette
• List guidelines for writing an email
Course Duration
54 minutes
Target Audience
Managers, supervisors, engineers, technicians, or any individual working directly with this equipment or product
Requisite Knowledge
None
Nonverbal Communication
Course Description
You don’t always need spoken or written words to communicate. Nonverbal communication sends a message without words. Often unintentional, nonverbal communication can reveal how a person really feels. It’s important that nonverbal communication is in sync with the words being said.
By the end of this course, you will be able to
• Describe how a person communicates without words
• Understand how body language sends a message
• Interpret different types of body language
• Describe how spatial distance impacts communication
• List ways to convey openness and acceptance
Course Duration
42 minutes
Target Audience
Managers, supervisors, engineers, technicians, or any individual working directly with this equipment or product
Requisite Knowledge
None
Dealing with Conflict - Communication Skills
Course Description
Effectively managing conflict requires good communication skills
By the end of this course, you will be able to
• Describe the importance of communication skills
• List the common types of listening
• Define empathetic listening
• Describe the guidelines for empathetic listening
• Describe the process of empathetic listening
• Describe the mirroring technique of feedback
• Define “I” statement
Course Duration
108 minutes
Target Audience
Managers, supervisors, engineers, technicians, or any individual working directly with this equipment or product
Requisite Knowledge
None
Communicating with Others- Listening Skills
Course Description
Listening is an important skill to master for personal and professional success. When you overcome listening barriers and practice good listening skills, you’re more likely to understand the message the way a speaker intends.
By the end of this course, you will be able to
• Understand the importance of listening
• List the steps in the listening process
• Identify and overcome barriers to listening
• Describe common types of listening
• Describe how to be a good listener
• Describe how to paraphrase and mirror a message
Course Duration
60 minutes
Target Audience
Managers, supervisors, engineers, technicians, or any individual working directly with this equipment or product
Requisite Knowledge
None
Dealing with Conflict - Managing Conflict
Course Description
Conflict is natural and happens all the time. Effectively managing conflict is important for everyone in an organization.
By the end of this course, you will be able to
• List the Thomas-Kilmann styles of conflict management
• Discuss the positives and negatives of different conflict management styles
• Define positional bargaining
• Discuss the collaborative approach to conflict management
• Discuss the Interest-Based Relational approach to conflict management
• Describe the questions you should ask yourself to facilitate a win/win conflict resolution
Course Duration
138 minutes
Target Audience
Managers, supervisors, engineers, technicians, or any individual working directly with this equipment or product
Requisite Knowledge
None
Dealing with Conflict - Understanding Conflict
Course Description
Conflict is inevitable and not all conflict is bad. Understanding conflict is important for everyone.
By the end of this course, you will be able to
• Give examples of conflict
• List the three views of conflict
• List the origins of conflict
• Define positive conflict
• List the indicators of positive conflict
• Define negative conflict
• List the indicators of negative conflict
Course Duration
120 minutes
Target Audience
Managers, supervisors, engineers, technicians, or any individual working directly with this equipment or product
Requisite Knowledge
None