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Quality Assurance Bundle
Bundle Description
Quality is an important concept in business because it helps to define how well products or services meet or exceed the expectations of customers. If a business does not proceed with quality goods and services they most likely will not stay in business long. Consistent quality increases customer loyalty, builds a company's reputation, and helps to manage a business's costs. Take this bundle of course to learn about the concept of Total Quality management (TQM). We will also describe the International Organization for Standardization (ISO), and list the goals of ISO 9001 while describing the purpose and use of international standards. There will be seventeen courses included in this bundle.
Bundle Objectives
- Define quality, customer, and expectation
- Define and understand the concept of Total Quality Management (TQM)
- List the principles of TQM
- Describe the International Organization for Standardization (ISO)
- Define standards and the uses of standards
- Define a quality organization
- Identify the four levels of quality documentation
- Define the roles and responsibilities of quality assurance
- Define what is meant by the term cost of quality and explain the difference between internal and external cost
- Defines statistical process control (SPC)
- Identify the different types of probability and variations and explain the common causes
- Explain the purpose of a control chart and be able to prepare one
Bundle Duration
18 hours
Audience
New industry professionals, technologists, college students, and high school students
Requisite Knowledge:
None
QUA-1001 Quality Systems - Introduction to Quality
Course Description
Quality is a term that's mentioned often, but what does it mean? This course defines terms, like quality and Total Quality Management (TQM), and how these terms apply to manufacturing companies.
By the end of this course, you will be able to:
• Define quality, customer, and expectations.
• Identify the source of expectations.
• Define quality management systems.
• Describe the history of quality management systems.
• Define Total Quality Management (TQM).
• List the principles of TQM.
• Identify who is involved in quality.
• Give examples of how customers and companies benefit from quality systems.
Course Duration
84 minutes
Target Audience
Managers, supervisors, engineers, technicians, or any individual working directly with this equipment or product
Requisite Knowledge
None
QUA-1002 Quality Systems - ISO 9000
Course Description
International standards are a way of overcoming technical barriers to global trade. The most prominent organization that develops these standards is the International Organization for Standardization (ISO).
By the end of this course, you will be able to:
• Describe the International Organization for Standardization (ISO).
• Define ISO standard.
• Describe the Plan, Do, Check Act (PDCA) cycle as applied to ISO standards.
• State the goals of ISO 9001.
• Describe some of the industries impacted by ISO standards.
Course Duration
60 minutes
Target Audience
Managers, supervisors, engineers, technicians, or any individual working directly with this equipment or product
Requisite Knowledge
None
QUA-1003 Quality Systems - Standards Organizations
Course Description
Standards organizations develop, coordinate, distribute, revise, issue, interpret, and otherwise produce standards intended to address the needs of affected adopters.
By the end of this course, you will be able to:
• Define standards.
• Define technical standards.
• Define standards organizations.
• Describe the uses of standards.
• State the purpose of international standards.
Course Duration
54 minutes
Target Audience
Managers, supervisors, engineers, technicians, or any individual working directly with this equipment or product
Requisite Knowledge
None
QUA-1004 Quality Systems - Quality Organizations
Course Description
Implementing a quality system requires a support organization that spans the entire company. The organizational structure reflects the company structure and the requirements of the products being produced.
By the end of this course, you will be able to:
• Define quality organization.
• Describe where a quality system comes from.
• Identify the four levels of quality documentation.
• Identify some typical parts of a quality organization.
• Discuss the roles and the challenges quality organizations face.
• Explain why quality personnel must be independent.
Course Duration
54 minutes
Target Audience
Managers, supervisors, engineers, technicians, or any individual working directly with this equipment or product
Requisite Knowledge
None
QUA-1005 Quality Systems - Basic Quality Roles and Responsibilities
Course Description
Quality assurance is a company-wide effort with responsibilities extending to every employee. Within a company's quality program, there are a few basic roles with responsibilities that must be fulfilled.
By the end of this course, you will be able to:
• Define role
• Define responsibilities.
• Define fulfillment of requirements.
• Describe the roles and responsibilities of Quality Assurance personnel.
• Define inspection.
• Describe the inspection process.
Course Duration
60 minutes
Target Audience
Managers, supervisors, engineers, technicians, or any individual working directly with this equipment or product
Requisite Knowledge
None
QUA-1006 - Quality Management - Quality Concepts
Course Description
Quality is based on the wants, needs, and expectations of the customer. In this course, you will be introduced to the concepts of product quality, the types of customers, and how to meet their expectations.
By the end of this course, you will be able to:
• Define product quality.
• Identify the difference between internal and external customers.
• Define specification.
• Define tolerance and explain its importance.
• Identify the roles of management and production workers regarding quality.
• Describe how quality teams work.
Course Duration
54 minutes
Target Audience
Managers, supervisors, engineers, technicians, or any individual working directly with this equipment or product
Requisite Knowledge
None
QUA-1007 Quality Management - The Cost of Quality
Course Description
Producing quality products costs money. Where the company spends money producing quality products is an indicator of its commitment to the customer and to the long-term sustainability of the company.
By the end of this course, you will be able to:
• Define the cost of quality.
• Categorize quality activities into one of the four classifications of quality.
• Differentiate between prevention and appraisal costs.
• Explain the difference between internal and external failure costs.
• Describe the Six Sigma quality system.
Course Duration
54 minutes
Target Audience
Managers, supervisors, engineers, technicians, or any individual working directly with this equipment or product
Requisite Knowledge
None
QUA-1008 Quality Management - Managing Quality
Course Description
Quality planning, quality control, and quality improvement are essential to the success of a quality program. Organizations that are serious about quality have robust quality management systems to ensure these activities are property supported and implemented.
By the end of this course, you will be able to:
• Define the three key elements of quality and explain how they are related.
• Define quality planning.
• Define quality control.
• Define quality improvement.
• Explain the impact of quality improvement on productivity.
• Explain the importance of data collection and analysis to quality.
• Describe quality audit.
Course Duration
66 minutes
Target Audience
Managers, supervisors, engineers, technicians, or any individual working directly with this equipment or product
Requisite Knowledge
None
QUA-1009 Quality Management - Quality Documents
Course Description
The heart of any quality system is documentation. Documents tell you how and when to perform tasks, and they also serve as a permanent record that the tasks were completed. In this course, you will learn the purpose and types of documentation used in a quality system.
By the end of this course, you will be able to:
• Identify the levels of documentation in a quality system.
• Describe the purpose of a policy.
• Describe the purpose of a procedure.
• Describe the purpose of a work instruction.
• Define document control.
• Describe a document control.
• Describe a technical manual.
• Identify the benefits of electronic data interchange.
Course Duration
54 minutes
Target Audience
Managers, supervisors, engineers, technicians, or any individual working directly with this equipment or product
Requisite Knowledge
None
QUA-1010 Quality Management - Corrective and Preventive Actions
Course Description
Corrective and preventive actions are designed to eliminate the causes of nonconformities. They are a requirement of ISO 9000 and many other quality systems.
By the end of this course, you will be able to:
• Explain the difference between corrective and preventive action
• List the steps of the corrective action process
• Explain the importance of the corrective action report
• Define the purpose of a Material Review Board
Course Duration
42 minutes
Target Audience
Managers, supervisors, engineers, technicians, or any individual working directly with this equipment or product
Requisite Knowledge
None
QUA-1011 Introduction to Statistical Process Control - Introduction to SPC
Course Description
Statistical Process Control, or SPC, is a quality control methodology that uses statistics to predict variation in processes. Developed in the 1920s, SPC is widely used in manufacturing companies to maintain the quality of the products they produce.
By the end of this course, you will be able to:
• Define statistical process control.
• Identify and explain the three basics of statistical process control.
• Explain the types of variation that exist in a process.
• Explain the history of statistical process control.
Course Duration
60 minutes
Target Audience
Managers, supervisors, engineers, technicians, or any individual working directly with this equipment or product
Requisite Knowledge
None
QUA-1012 Introduction to Statistical Process Control - Probability and Variation
Course Description
Probability and variations are the foundation of SPC. The mathematical rules of probability can help to accurately predict the variation in any process.
By the end of this course, you will be able to:
• Identify the different types of variation.
• Define and explain the six common causes of variation.
• Explain the principles of probability.
• Calculate the probability of an event.
• Construct a histogram.
• Explain the concepts of standard deviation.
Course Duration
108 minutes
Target Audience
Managers, supervisors, engineers, technicians, or any individual working directly with this equipment or product
Requisite Knowledge
None
QUA-1013 Introduction to Statistical Process Control - The Control Chart
Course Description
Real-time process information with historical process data.
By the end of this course, you will be able to:
• Define the purpose of a control chart.
• Explain the fields on a control chart.
• Prepare a new control chart.
• Calculate X-bar.
• Calculate X-double bar.
• Calculate R-bar.
Course Duration
72 minutes
Target Audience
Managers, supervisors, engineers, technicians, or any individual working directly with this equipment or product
Requisite Knowledge
None
QUA-2001 Advanced Statistical Process Control - Control Chart Analysis
Course Description
Analyzing the data on your control chart will help you keep your processes in a state of statistical control. This course provides a few rules and guidelines that will help you identify potential problems before the process creates defective products.
By the end of this course, you will be able to:
• Prepare a control chart for analysis.
• Explain the eight basic control chart tests.
• Analyze the averages chart.
• Analyze the range chart.
Course Duration
54 minutes
Target Audience
Managers, supervisors, engineers, technicians, or any individual working directly with this equipment or product
Requisite Knowledge
None
QUA-2002 Advanced Statistical Process Control - Process Capability
Course Description
Process capability is a measure of the ability of a process to produce products that meet or exceed the engineering requirements. It is the standard for evaluating the statistical capability of a manufacturing process.
By the end of this course, you will be able to:
• Define process capability.
• Define specification limits.
• Calculate process capacbility.
• Calculate the process capability index.
• Explain how the location of the process mean impacts process capability.
Course Duration
60 minutes
Target Audience
Managers, supervisors, engineers, technicians, or any individual working directly with this equipment or product
Requisite Knowledge
None
QUA-2003 Advanced Statistical Process Control - Problem-Solving Tools
Course Description
Problem-solving tools are used to identify the root causes of problems in a process. They are designed to create a methodical path towards problem resolution.
By the end of this course, you will be able to:
• List the seven quality control tools.
• Define and explain the seven basic quality tools.
• Create a cause-and-effect diagram.
• Create a check sheet.
• Create a histogram.
• Create a Pareto chart.
• Create basic graphs.
Course Duration
66 minutes
Target Audience
Managers, supervisors, engineers, technicians, or any individual working directly with this equipment or product
Requisite Knowledge
None
QUA-2004 Advanced Statistical Process Control - Problem Solving
Course Description
Problem-solving is one of the most difficult things you will ever do. It requires a strong mind, willpower, and knowledge of problem-solving processes to get to the root cause of difficult problems.
By the end of this course, you will be able to:
• Explain the Plan, Do, Check, and Act cycle.
• Define the required tasks for each step of the Plan, Do, Check, Act cycle.
• Identify how the seven quality tools are used in the Plan, Do, Check Act Cycle.
Course Duration
54 minutes
Target Audience
Managers, supervisors, engineers, technicians, or any individual working directly with this equipment or product
Requisite Knowledge
None